Return Cancellation & Refund Policy
Our return policy is outlined below. The policy reflects the reality that many of our products are sourced from suppliers located outside India and formulated keeping in mind the costs and time involved in the logistics.
Return & Refund Exceptions
- Certain products are not eligible for return or refund, under any circumstances (see “Non Refundable products” below)
- Any product purchases as “Special Orders” are not eligible for return or refund under any circumstances
Return Process & Timelines
For eligible products, the policy is summarized below. Please note that returns that do not meet the return process and timelines below will not be eligible for a refund
| Reason | Timelines | Return Process |
| Due to damage in transit | At the time of Delivery | Inspect package before taking Delivery and if damaged reject the package and DO NOT take delivery from the courier.Send email to [email protected] within 24 hours of rejecting the delivery so we can process the refund. |
| Incorrect Order | Within 1 day of delivery | Send an email at [email protected] within 1 day of delivery with the details.The products must be re-packed in the original packing and to be sent at below mentioned address. The payment refund shall be processed once the goods are received back in the intact condition. |
| Any Other reason | Within 1 day of delivery | Send an email at [email protected] within 1 day of delivery with the details.The products must be re-packed in the original packing and to be sent at below mentioned address. The payment refund shall be processed once the goods are received back in the intact condition. |
Product Return Shipping
Return the product(s) in original packing to
goIndiaOrganic, A-120, Saraswativihar, Pitam Pura, N-Delhi – 110088
You must use a trackable shipping method (eg. Aramex) such that the returned product in received in our warehouse in Delhi with 5 business days of receiving the product. Send an email to [email protected] with the order details and the tracking id of the returned shipment
Cost of return shipping shall be borne by the customer. Any loss or damage of items in return transit shall be the responsibility of the customer and goIndiOrganic shall not be liable for any claim relating to the same.
Refund Amounts
Refunds will be paid only for those returns that are made according to the Return process and Timelines, and all other claims will be considered invalid. Refunds will be paid only for those returns where the return reason has been validated by our returns processing team and all other claims will be considered invalid. Refund amount payable for valid & verified claims are shown below
| Due to damage in transit | 80% refund | See return process and timelines |
| Incorrect Order | 80% refund | See return process and timelines |
| Any Other reason | 50% refund | See return process and timelines |
Refund Procedure
In all cases the refund amount will be credited to your account with 10 working days of your return goods.
Order Cancellation Policy
In case of product orders are cancelled by goIndiaOrganic due to unavailability of products or for any other reason, goIndiaOrganic will provide 100% refund for that product
Non Returnable Products
- Any product that shows the message. “This product may not be eligible for returns” in the product description page